Recenzije za SkatePro
Provjereni kupac | |
"I bought it for my niece's birthday. She loves it! 🥰🥰🥰🥰🥰🥰🥰 It is made of high quality materials and innovative design! The top made of navy crystals is fabulous!! and the cat is so cute!" | |
Natalia F. (Barking) | 25/02/22 |
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"Item arrived quickly and had great customer support" | |
Marius Pui (Birmingham) | 25/02/22 |
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"Super quality products." | |
Jodie Reddy (King's Lynn) | 25/02/22 |
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"Excellent skates easy return’s great company" | |
Cindey Kurylo (Bristol) | 25/02/22 |
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"Fast , efficient, good choice, quality & availability of stock. Sam at customer service was great when I needed to change the size I ordered by mistake. Quick on delivery and we’ll packaged. Highly recommended 5*" | |
Elaine Summers-Kemp (Earls Barton) | 25/02/22 |
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"Gotta say, my experience with SKATEPRO was awesome. I ordered a pair of xc skis and bindings. I was surprised to find gear in stock that worked for me. Their prices were great, and I bought stuff. Then after receiving a shipping notification, I realized SKATEPRO is in Europe. I'm in the US (Colorado). The SKATEPRO team double checked what I needed, communicated shipping details, and did a great job mounting bindings. Their service was second to none. I will most definitely look to them for more gear. Nice work, I dig my skis." | |
Corey Engen (Fort Collins) | 25/02/22 |
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"Excellent, efficient service. Super quality products" | |
donna maplesden (Waterlooville) | 25/02/22 |
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"Great prices and equipment." | |
Simon Redmile (Norton) | 24/02/22 |
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"Great product and great service. My hands have never been so warm while swimming in the North Sea." | |
Suzanne Armitage (Seaham) | 24/02/22 |
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"The skates were very well packaged but they took a little bit longer to arrive than was indicated when I ordered." | |
Tess Cullen Byrne (Dublin) | 24/02/22 |
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"Arrived within promised dates. Good products. Would recommend." | |
Matt Boyle (Lisburn) | 24/02/22 |
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"Ordered on 11th. Arrived on 21st. When ordered was assured 4 working days. Pretty poor tbh." | |
Andrew McSherry (Newton Mearns, Glasgow) | 24/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. During the ordering process we shared an estimated delivery window with you reaching from Tuesday 15 Feb - Monday 21 Feb. We estimate these times for you and in some cases the courier experiences delays that are out of our control. However, I am happy to see that your order was delivered within the estimated delivery window! 👍 // Doreen |
Provjereni kupac | |
"DO NOT PURCHASE FROM THIS COMPANY IF YOU ARE ORDERING DIFFERENT SIZES TO VERIFY FIT. YOU WILL HAVE TO PAY $20.00 TO RETURN ANYTHING. THEY ARE NOT BASED IN THE US. READ RETURNS PAGE CAREFULLY. LOST A THIRD OF THE PRODUCT MSRP ON RETURN SHIPPING." | |
Nick Frioli (New Bern) | 24/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. It is correct that our return costs are $19. You find this information indeed at the return page, as well as in our Terms & Conditions. We try therefore to give as accurate as possible sizing information in our size guides, as well as advice on our website and via phone, chat or email. /Doreen |
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"Great products. Great service." | |
Kenneth Heads (Jarrow) | 24/02/22 |
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"I'm really in love with the skate rollers that I bought. I bought one for me and another one for my wife and all the security stuff. Everything was delivered on time and have really good quality." | |
Victor de Paula Pereira dos Santos (Cork) | 24/02/22 |
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"Placed Order Feb 6th Order Was stuck in Germany for over a week. Feb 14th - I emailed support requesting to cancel the order as I did not think I would receive it in time for the birthday gift. Feb 15th - Support replied and stated they requested a return to sender and UPS updating the tracking accordingly. Support stated I would get my refund when they receive the item so I ordered the items locally. Feb19th - The order shipping was then changed back to my address and the item is out for delivery regardless of the cancel request and return to sender issues by skate pro. Update: after repeat cancel requests they are still trying to deliver the package to me forcing me to challenge this with my bank and possibly take legal action. I can't believe how many times I had to ask with all my requests being ignored. Absolutely worst customer service. Nice people but they arent doing what they say. Would Give zero stars if I could." | |
Bryon Berney (Lansing) | 24/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. At the moment, UPS has some issues due to Corona outbreaks and handling the many requests they got via consignees and senders due to the delay in the delivery. As we also just informed you about in the email we've sent to you, SkatePro is keeping a close eye on the situation to make sure you receive your refund. Once again, our apologies for the situation. Please feel free to contact us again if you have further questions. /Doreen |
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"Quick delivery and good quality products" | |
Sarah Watson (Luton) | 24/02/22 |
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"The SkatePro crew are great to deal with. Professional and courteous with a great customer focus. I will purchase again." | |
Nigel Kelly (Julianstown, Co. Meath) | 24/02/22 |
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"Product arrived quickly, all as expected thank you" | |
Sarah P. (Worcester) | 24/02/22 |
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"Awesome!" | |
C. Lee (Hinton) | 24/02/22 |
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"Fast delivery,good wheels for decent price and they come with bearings so its was a easy choice for me . Would recommend!" | |
Ondrej Jedlicka (Dublin 14) | 23/02/22 |
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"Great service..use again" | |
A. Fox (Stevenage) | 23/02/22 |
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"Ordered a pair of skis and bindings from this company, they mounted them for me. Impressed with how well mounted they are exactly if not better then what I would have done myself. Exactly to the specification I asked which saved me a lot of time. Overall company is killer and has a great selection for skiers. They through in some free stickers and the packaging was safe even when shipping from germany with terrible delays due to covid." | |
John Moore (Northfeild) | 23/02/22 |
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"Very happy with the service, I have shopped here before, never had any complaints" | |
Johannes R. De Bruin (Wexford) | 23/02/22 |
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"Delivery was very fast and I love my roller blades Will definitely recommend" | |
Eva Marcekova (Dublin 1) | 23/02/22 |
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"Absolutely fantastic service, great price, very fast shipping, highly recommended." | |
Urszula Mickiewicz- Pietkun (Nottingham) | 23/02/22 |
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"Great product! I bought new Rio Magic skates. They arrived in good time, safely packaged and are of excellent quality. The skates are comfy and I'd definitely suggest a size down as recommended on the website." | |
Jackie Hall (Leeds) | 23/02/22 |
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"Excellent product, well packaged, delivery time & quality brilliant, many thanks." | |
Charles Little (Wickham Bishops) | 23/02/22 |
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"Love my ski jacket! Great price and great customer service. Dispatched next day and notified of delivery all the way. Totally recommended!" | |
Charlotte Turner (Brighton) | 23/02/22 |
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"Great company, really friendly customer service. Thank you :)" | |
Chris B. (Newquay) | 23/02/22 |
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"Great service start to finish" | |
Aisling Forde (Cork) | 23/02/22 |
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"Aaa" | |
Ian Tod (Ravenstonedale Ward) | 23/02/22 |
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"Great product choice and service. The delivery was fast and order exactly as described. Highly recommended" | |
Tobias M. (London) | 23/02/22 |
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"Initially chose a board that had a stock error once they confirmed the order, but they emailed with some suggested options and then didn’t make me pay extra for a different choice. Top class service, will deffo buy again from here.!" | |
Daniel Beaulieu (Long Buckby) | 23/02/22 |
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"The worst shopping experience through a website. I ordered my snowboard because I was going on vacation 3 weeks early. It will be almost 2 months and I still have not received my order. A total disrespect" | |
Renzo Medvescig (Miami) | 23/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. We have tried to update you about the situation of your order being stuck and I see that your parcel arrived eventually. You will receive an email shortly from us with a final update about the reason of the delay at our courier. Once again, our apologies. /Doreen |
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"Great, prompt efficient service" | |
Andrew Vigus (Suffolk) | 22/02/22 |
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"Buying some quads for a gift. After asking them to make the packaging discreet I got a pretty lazy response saying it wasnt possible because the tape they use on the box is branded. Very Disappointing. Let's hope the skates aren't. Not a good start. furthermore there poor choice of courier runied a perfectly good birthday present. Wouldn't recommend. Also misleading busniess name meant that delivery was much longer than you expected. Very poor. wont be buying or recommending" | |
Mr Matthew Felton (Forest Hill) | 22/02/22 |
Odgovor od SkatePro: We are sorry to hear that you are unhappy with the service :( Unfortunately, we cannot remove the tape with our Skatepro logo on it, due to security, as well as ability to tell if our parcels have been opened or compromised during shipping. We are sorry that the parcel was not there in time for the birthday, however, I can see that we sent you an email with your estimated date of delivery which was between 15th-17th of February, and that it actually arrived on the 17th. We are so sorry for any inconvenience and hope that the person who recieved the present loved it😊😊/Emma |
Provjereni kupac | |
"Absolutely fantastic company ordered from UK, was here in about 1 week. Got 2 bmx bikes pegs gyro and other bits and pieces for close to £400 cheaper than anywhere else. Would defo recommend 👌" | |
Daniel Cuthbert (Finedon) | 22/02/22 |
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"Great service no complaints" | |
Martyn Hirst (Ardsley and Robin Hood Ward) | 22/02/22 |
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"Great skates my son loves them .good quality and fit highly recommend" | |
Mrs Sara radford (West sussex) | 22/02/22 |
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"Great bag and skate guards. Arrived promptly too." | |
Seniz Halil (Datchet) | 22/02/22 |
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"Great." | |
GHEORGHII FURCULITA (Basildon) | 22/02/22 |
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"Arrived fast, packaged well, great quality." | |
Roberta Stote (Swansea) | 22/02/22 |
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"Dispatched the day I bought, which I was really impressed with. The guards themselves are AMAZING. I’ve been told by another skater that the leather palm covers will tear but can be easily repaired with tape. So far though, so good! The fit is great and my wrists feels super secure and not at risk of twisting/jarring like I had with my last guards. I won’t go back to cheaper products now." | |
Carrera-Leigh Dix (Mile End East) | 22/02/22 |
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"An excellent product, quick service and delivery. The recipient, my grandson, delighted." | |
ALISON Macleod (Wadebridge) | 22/02/22 |
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"Great Experience with SkatePro - was able to do an extensive check into different areas of interest, the product itself & it's functions, and then on ordering, the delivery was within 4 days. Very pleased with both service & product!" | |
Ciara Jordan (Cork) | 22/02/22 |
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"Great service and quick delivery!" | |
Naomi Takezoe (Bristol) | 22/02/22 |
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"Good service and after sales service" | |
William Bennions (Redcar) | 22/02/22 |
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"All good, can’t beat a free sticker!" | |
Jason fisher (Lincoln) | 22/02/22 |
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"Excellent from order to delivery" | |
Rob Davis (Tallaght) | 22/02/22 |
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"Item as described and good quality. It was much cheaper with Skatepro. It just have to be prepared to wait for it… hence not 5 stars. My stomp pad took about 2 weeks." | |
Ivan Marshman (Colden Common) | 22/02/22 |
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"Great item. Really pleased with this" | |
Thomas Hemming (Bristol) | 22/02/22 |
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"So gorgeous, so fun and such fast delivery!!" | |
Aoife Stafford (Newtownabbey) | 22/02/22 |
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"Brilliant Excellent value Impressed with the products you sell I will always mention you guys All the best JP" | |
JP P. (Brighton) | 22/02/22 |
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"Excellent customer service - I had a problem with a faulty tyre which was quickly replaced. Very happy - great value and free shipping to the UK 🙌🏼" | |
John Bowman (North Shields) | 22/02/22 |
Provjereni kupac | |
"I ordered ski boots almost a month ago and I have yet to receive them. I had to reach out to the company to check the status of my order. Otherwise, I would still be in the dark. Still waiting for my merchandise. Poor customer service…" | |
Ramon F. (Aledo) | 22/02/22 |
Odgovor od SkatePro: Thank you very much for your review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. We have tried to update you as much as we could on the situation at our courier, who eventually delivered to you. We really appreciate your feedback and have done everything in our might to make sure this is not happening again. // Doreen |
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"Friendly, knowledgeable and professional service." | |
Conor Heduvan (Mullingar) | 22/02/22 |
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"Brilliant products. Great price. Fast delivery" | |
Maurice Roach (Beckenham) | 22/02/22 |
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"Great service, prompt delivery" | |
Lorna McMillan (Salford) | 21/02/22 |
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"Great skateboard, lovely graphics too." | |
Meera Pirie (Birstall Wanlip Ward) | 21/02/22 |
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"Excellent very happy" | |
Neil Records (Norwich) | 21/02/22 |
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"This is my wife’s first pair of ice skates and they fit great, price was good and delivery was quick too." | |
Stuart A. (Bristol) | 21/02/22 |
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"Love the skates, so comfy and considerably considerably lighter than my impalas (which was the main thing I wanted), looking forward to going to the rink to try them out!" | |
Rachael Vernon (Fleetwood) | 21/02/22 |
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"I don’t really know what to say But you have good customer service" | |
Craig Boyer (Bracknell) | 21/02/22 |
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"I got a skimboard in its packaging and boxed up with no damage to the box but SkatePro decided to send me a damaged skimboard. It had a big chunk out of it and was very easy to see. In fact it was impossible to not see so in pretty disappointed that they decided to change it and send it anyway. I had communicate with several other people and they never offered me a cut prices or anything. I sent it back and I am currently waiting for a new one that isn’t damaged." | |
Martin Black (Inverness) | 21/02/22 |
Odgovor od SkatePro: We are so sorry for this mistake :( As discussed on email, we have shipped a brand new replacement and hope that you love the skimboard when you recieve it😊 We really appreciate your patience! Have a lovely day/Emma. |
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"Very quick service" | |
Elizabeth Horner (Brockham) | 21/02/22 |
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"Great service and fast delivery to UK. Wife really likes them which is why it’s reviews as excellent. If she is happy, everyone is happy." | |
Paul Fidler (Darlington) | 21/02/22 |
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"Great wheels love skatepro fast postage great site" | |
Ollie ryder (Ballina) | 21/02/22 |
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"You sent me 9 junior I an an adult !" | |
Jason Burrow (Reading) | 21/02/22 |
Odgovor od SkatePro: We are sorry to hear that you did not reieve the right size :( We always recommend using the size chart on our products, and measuring your foot, rather than going by the shoe size, to ensure that you get the right size😊 Please do not hesitate to get in contact with us if you need a hand with a size in future./Emma |
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"Perfect!" | |
Silvija S. (Cork city) | 21/02/22 |
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"Absolutely love my skates, a perfect fit but I may have got carried away🤪 I thought it would be like getting back on a bike, no such luck, but I’ll keep going and hopefully master it 😂" | |
yvonne O Donoghue (DINGLE) | 21/02/22 |
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"Fits the he helmet just fine... I've added a drawstring bag to put it in first as there isn't really much of a padded lining. Really sturdy though so happy to put in luggage hold. Great service" | |
James Clement (Pontypool) | 21/02/22 |
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"perfect, thank you" | |
Anna Petryayeva (Cheshunt, Waltham cross) | 21/02/22 |
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"Delighted with my skates and the very fast efficient service" | |
Maire Begley Merz (Glanmire) | 21/02/22 |
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"Very helpful and fast delivery will use skatepro again no problem" | |
Shaun Kingston (East Cowes) | 21/02/22 |
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"Superb!" | |
Claire Herron Williamson (Nottingham) | 21/02/22 |
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"Excellent products, fantastic prices but slow deliveries. and had to collect myself as the courier they use is foreign so nothing in English for track and trace and hard communication not an easy process" | |
MARK JELF (CHELTENHAM) | 21/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. We adjust our expected delivery time to the warehouse we ship from. This expected delivery window is already visible when you add the products to your basket. I can see that you collected your parcel within the expected delivery time. As our warehouses are located in Belgium and Denmark we ship with GLS, but your parcel will be delivered with ParcelForce. Our apologies for the inconvenience. /Doreen |
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"Excellent company to deal with throughout." | |
David Stuart (Evesham) | 21/02/22 |
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"Freel great prefect fit and great fun" | |
Denise Pimley (Mulhuddart) | 21/02/22 |
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"Excellent service as always" | |
Riley Barry (Waterford) | 21/02/22 |
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"Great thank you. Fast delivery. Size is perfect" | |
Adam davies (Wirral) | 21/02/22 |
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"Excellent quality skates" | |
A. Nowak (Kidderminster) | 21/02/22 |
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"Great quality skate. Would recommend" | |
Kate Merriman (Stourport on Severn) | 21/02/22 |
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"Good quality products, really happy with the purchase. Delivery was quicker than we thought it would be, and kept up to date with items movements." | |
Theresa Burdekin (Plymouth) | 21/02/22 |
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"Nothing further to add" | |
Tony Bardon (Dublin 16) | 21/02/22 |
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"Good product. Using for volleyball and been better then older ones" | |
Timothy H. (London) | 21/02/22 |
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"Awesome price and fast delivery." | |
Julian McDonald (Chesterton) | 21/02/22 |
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"First aggressive inline skates and I love them. Arrived in less than a week and I’ve been using them for about a month now. Obsessed and already wanting another pair" | |
Blair Isaac Brown (Fishkill) | 20/02/22 |
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"I placed an order for cross country skis and all the bells and whistles, so I was to get my bindings installed for free. My ski's and poles arrived first but the bindings were not mounted. Still waiting for a response from SkatePro 3 days later. The rest of the items are still en route. Where? I have no idea. How they are going to mount my bindings now, I haven't got a clue. Extremely disappointed." | |
Charles Stage (Clayton) | 20/02/22 |
Odgovor od SkatePro: Thank you for your review! I'm so sorry to hear about your experience. From your order and invoice, I can see you didn't choose to have your bindings installed, just shipped as is. Hoping you have found a local store that can mount your bindings now you have received both parcels containing your full order - as we offered you an amount for the costs, as a service from SkatePro.👍👍 /Doreen |
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"great service great prices" | |
Emma Parker (Daventry) | 19/02/22 |
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"Really bad experience through the ordering process. I placed my order February 1st and my card was charged on February 2nd. After the card was charged, I was informed that the item was actually out of stock and offered replacement options that were worse than what I originally ordered or not comparable. I asked for a third alternative that was also worse than the one ordered but at least close to the original. I was told item would be shipped right away. close to 20 days later the item remains in transit, and while I understand global logistic challenges due to Covid, it is unacceptable that SkatePro never provided updates on the order and I had to keep reaching out for news." | |
Jose Correa (Cedar Park) | 19/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. Your parcel was stuck due to delays at UPS' German depot due to Covid outbreaks and the weather. We have tried to update you on the contact we had with UPS regarding the delayed parcel, but I'm sorry to hear that this was not sufficient. We are hoping you are happy with the compensation we offered and with the skates of course. If you wish to return those, do let us know, so we can help you with the return process. // Doreen |
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"They doing top quality work at skatepro" | |
Matthew R. (Oakley) | 19/02/22 |
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"Not only a great price but also great customer service. I have been pleased with my recent purchase of skis. It arrived on time and was packaged with care. I plan to buy more from skatepro soon." | |
Khurram Haroon (North Andover) | 19/02/22 |
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"Grand daughter loved the product great service" | |
Sue Evans (Belbroughton) | 19/02/22 |
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"Skatepro are crooks. Bought the Anon M4 Toric ski goggles that clearly stated it came with a 2nd spare lens (written on the order confirmation) and a MFI neck warmer. First, they shipped the goggles loose in a brown padded envelope. No box or any protection whatsoever. Not damaged but clearly poor service. Secondly the spare lens was not included and neither was the neck warmer. I called and email and the response was negative. The 2 items were not included even when it says it on the confirmation and on the goggle strap (comes with spare lens). Now when I try and return they want to charge me for shipping cost. Will be elevating this to their management." | |
Eric Laprise (Saint Sauveur) | 18/02/22 |
Odgovor od SkatePro: Thank you so much for your effort in writing this review. I can see that we have been in contact with you for a while, as we needed to investigate this for you. Our apologies that it took a bit longer before we were able to give you a final answer. As my colleague already shared with you, our purchasing department says that you are 100% correct that these should have come with a neck warmer and extra lens. Unfortunately, these got lost, and we do not have any more spare. We therefore encourage you to use the return label we offered you for free, so you will get a full refund for the returned product. You are also still welcome to make use of the discount we offered you, if you decide to keep the product. Once again, our apologies for the inconvenience. /Doreen |
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"Excellent products, fantastic prices and quick deliveries." | |
Karl Edwards (Manchester) | 18/02/22 |
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"Thanks very much. The knee pads are great!" | |
Garnet McCulloch (Glasgow) | 18/02/22 |
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"Great produce, packaging and quick delivery!!!!!" | |
Georgina Boyle (Dublin 13) | 18/02/22 |
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"Still waiting to hear about the status of my return. If it posts, then I will consider myself very satisfied with SkatePro. Not yet, and thanks for asking." | |
Josh Philibert (Foxboro) | 18/02/22 |
Odgovor od SkatePro: Thank you for your review. I see that you have received your refund now of the order you returned. Do let us know if we can do something for you in the future! We are more than happy to help! 😊 /Doreen |
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"Great price and good service. Delivery a little slow compared to competitors but overall very happy" | |
Mr K. (Lamerton) | 18/02/22 |